Terms & Conditions


These Terms and Conditions apply to any purchase of goods or services from Kaya Packaging.

These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.

1. Contract and price

1.1 All prices are in U.S. Dollars, unless otherwise indicated.

1.2 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

1.3 By submitting an order you warrant that:

  • You are capable of entering into a legally binding contract with Kaya Packaging.
  • You are authorized and able to make payment via the method you have chosen.
  • The information you have provided is correct.

1.4 A contract for purchase is only formed once we have accepted an order by issuing a receipt number.

2. Payment method

Payment can be made with valid credit cards (Amex, Visa, Mastercard) and Bitcoin. Payment is due at the time of order.

3. Delivery

3.1 Delivery of goods will usually take place 5 to 10 working days after acceptance of an order. However, sometimes goods or services can be temporarily or permanently unavailable. Kaya Packaging is not liable for any loss arising from delays in delivery or failure to deliver.

4. Refund/cancellation policy


4.1 Should you receive incorrect, damaged or faulty goods, please contact Kaya Packaging within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.